Frequently Asked Questions


We Are Here to Help!

First and foremost, I want to assure you that if you experience any difficulties on GreyLearning, we will do everything we can to assist you. The best way to let us know about any issue you’re experiencing is by sending an email to contact@timgrey.com. We will be able to assist you and help provide answers to any questions you may have.


How do I update my password in GreyLearning.com?

Please follow the below steps to update your password for your GreyLearning.com account:

  1. Log in to GreyLearning.com using your existing email address and password.
  2. Once you are logged into your account, click on the circle on the top right corner of the page.
  3. Once you click the circle, you will see a drop down menu. Select “My Account”.
  4. Once on the “My Account” page, on the left-hand side you will see a tab for “Password”. Click on this and type your new password where prompted. Click the “Update” button at the bottom of the form to save,

*** Please note that when creating a new password it should be minimum of 8 characters with a mix of numbers and letters


How do I retrieve my GreyLearning.com password?

If you have been locked out of your account because you have forgotten your password, go to GreyLearning.com and click on “Sign In” in the top right corner. You’ll be asked to enter your username and password. At the bottom right of this window is an option to click on “Forgot Password?”. Click on this button and you will receive instructions on how to reset your password.

*** Please note that when creating a new password it should be a minimum of 8 characters with a mix of numbers and letters


I cannot reset my GreyLearning.com password

If you are having trouble resetting your password using the instructions above, please email contact@timgrey.com and we will happily reset it for you.


Can I download the GreyLearning.com videos?

Yes! All of the videos on GreyLearning.com can be downloaded to your computer. When you view each course, on the left-hand side, at the bottom of the list of course contents you will find a link to download the course with all of the lessons.


Can I play videos on my mobile device?

Yes! You can stream and watch the videos on GreyLearning.com on your mobile device. The GreyLearning.com website is mobile friendly.

You can also download the video lessons from GreyLearning.com and then load them on your mobile device to view while you are offline. You'll first want to download the videos for an individual course to your computer, which will result in a ZIP file containing multiple video lessons. Note that most courses include multiple ZIP files that must be downloaded to have access to all lessons.

After downloading and extracting the videos from the ZIP files, you can add those videos to your Apple TV library (for Macintosh users) or your Apple iTunes library (Windows users). You can then synchronize those videos to your mobile device, so they will be available to watch even when you are not connected to the Internet.


I purchased a video and now I don’t know where to go to watch it?

In order to access your purchased videos you must log in to GreyLearning.com. You will be asked to supply the email address and password you signed up with. If you cannot recall this information, please email contact@timgrey.com and they will be sent to you.

Once you are logged in, you will see ‘Your Student Dashboard’ which includes all the courses or bundles you have purchased. In this dashboard, you’ll be able to see your progress for each course, review the content and resume the course.


Do you offer a sample course, free trial or issue of Pixology Magazine?

Yes! You can access a sampling of content on GreyLearning by following the link below:

https://www.greylearning.com/courses/free-trial

*** Please note that you do not need to enter any credit card information to access this trial.


How do I update my credit card information?

To update your stored credit card details on GreyLearning.com, please follow the instructions below:

Log in to GreyLearning.com using your existing email address and password
  • Once you are logged into your account, click on the circle on the top right corner of the page
  • Once you click the circle, you will see a drop down menu, select “My Account”
  • Once on the My Account page, click on the left-hand menu option "Billing"
  • Once on the Billing page, you can view entered credit card details and update payment options.


Does downloading my videos count towards my course progress?

Downloading videos does not count towards your course progress. Progress on your course will be made when you click the ‘Next’ button upon completion of a video. You will need to click the ‘Next’ button on any of the download lessons in the "Download" section so that your course progress shows that you have completed the course. Note that any course progress that was made prior to the website change on December 8, 2016 will not carry over to the new site. 


I am a GreyLearning Ultimate Bundle or Pixology Magazine subscriber, can I get Pixology Magazine back issues?

Yes! All subscribers to Pixology Magazine now have access to the back issues. A subscription to Pixology Magazine is included in your GreyLearning Ultimate Bundle purchase. You will receive notifications every time a new issue is published.

To access back issues free of charge, please login to your GreyLearning.com account with your email and password and follow the instructions below:

  1. In ‘Your Student Dashboard’ search for the course titled ‘Pixology Magazine’. Click on ‘Resume Course’.
  2. On the left hand side, you will see all years of publication. Click on the year you’d like to view and the individual monthly issues will appear in a drop down menu.
  3. Click on the issue you’d like to view and you will be shown a link to download the issue as a PDF.

You can also download a PDF list of all articles through the years so that you can easily search for and locate an article that has appeared in a past issue. To download this list click on “Start Here!’ on the left-hand side and then on “NEW! You can download a PDF list of all articles here.” Navigate to the bottom of this screen and click on DOWNLOAD PDF.

If you have any problems accessing back issues, please email contact@timgrey.com.


Do you have a list of all the Pixology Magazine articles?

Yes! See above for instructions to access the PDF with the full list of articles for Pixology Magazine subscribers.


I've completed a course, but I would like to go back and review past lessons. How do I do this?

To re-watch past lessons, please follow these steps:

1. After selecting the course you would like to view, a list of the chapters and corresponding lessons per chapter will show on the left side of your screen. Finished lessons will have a check mark on the right side.

2. Select the lesson you would like to view by clicking on it. Once clicked, the video will show on your screen but you will have to click on the play button to view the lesson. The video will not automatically play for you.


How do I access new and old Ask Tim Grey eNewsletter Digests?

If you have purchased a subscription to the GreyLearning Ultimate Bundle you can access a library of new and old Ask Tim Grey Monthly Digests within your Student Dashboard.

To access these:

1. Sign in to your GreyLearning.com account here www.greylearning.com/users/sign_in

2. In your Student Dashboard click on View More Courses to search through your courses

3. In the search bar on the top right of the screen type in Ask Tim Grey Monthly Digest

4. The ATG Monthly Digest course thumbnail will appear on your screen. Click on ‘Resume Course’ and you’ll be directed to a list of all available ATG Digests which you can search through on the left hand side of the screen

The ATG Digests are also available to download to your computer as PDF documents. 


How do I watch Tim's past webinars?

If you are a current GreyLearning Ultimate Bundle subscriber you can access a library of Tim’s past webinars within the GreyLearning Webinar Series found in your Student Dashboard.

1. Sign in to your GreyLearning.com account here www.greylearning.com/users/sign_in

2. In your Student Dashboard click on View More Courses to search through your courses

3. In the search bar on the top right of the screen type in GreyLearning Webinar Series

4. Click on View Course and you’ll be taken to a list of all of Tim’s new and old webinars